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How We Keep Your Information Safe

When you open an account with hk hari, we collect and protect your personal information with the same care we apply to your withdrawals and deposits.

Data encryption on all devicesTransparent collection practicesYour control over account details
hk hari How We Keep Your Information Safe
GET IN TOUCH

Contact Us About Your Privacy

You have the right to know what data we hold about you, to update it, or to request deletion where applicable. Reach out to our team through any of these channels and we'll respond within two business days. Whether you're in Medan, Semarang or anywhere in Indonesia, our support staff can walk you through your data options and explain how we use your information.

Team online

Email Support

Send a detailed request to our privacy team and receive a full account data summary within 48 hours, including all payment records and game history.

Live Chat

Open live chat during our support hours (09:00–22:00 WIB, seven days a week) to ask about your privacy rights, data access, or correction requests in real time.

Account Settings

Navigate to your account settings under 'Privacy & Data' to review what personal information we hold, update your contact details, and manage your communication preferences.

SECURITY PRACTICES

How We Handle Your Privacy Every Day

Privacy protection isn't a one-time promise—it's built into how we operate. From the moment you deposit via DANA, OVO, GoPay or QRIS, your transaction data is encrypted and…

Encryption Standard

All data transmitted between your device and our servers uses bank-grade SSL encryption, so your DANA, OVO, GoPay and QRIS…

Cookie Management

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby.

Account Verification

Every withdrawal request triggers identity verification linked to your payment method on file, confirming that only you can authorise transfers…

Third-Party Limits

We share data only with licensed payment processors and fraud analysts.

Data Retention

Your account information stays on file during your membership and for three years after account closure to satisfy banking and…

Breach Notification

If we detect unauthorized access to your account, we notify you by email or SMS within 24 hours and guide…

Your Privacy Questions Answered

Real players in Indonesia ask real questions about data, access, and control. Below are the answers we provide most often—and if yours isn't here, our support team is ready to explain.

We collect your name, email, phone number, date of birth, and residence address for identity verification. When you deposit via DANA, OVO, GoPay or QRIS, we also record your payment details and transaction history. We track your device type, IP address, and browser activity to prevent fraud and customise your experience.

Log into your account and go to Settings > Privacy & Data to see a summary of your profile, deposits, withdrawals, and game history. For a complete data export (including backend records), email our support team and we'll send a full report within 48 hours in a standard digital format.

You can close your hk hari account at any time via Settings > Account > Close Account, which removes your access immediately. However, we retain your data for three years after closure where local law permits, to comply with financial regulations and prevent fraud. You can request deletion of non-essential data by contacting support.

We never sell your personal information to third parties for marketing purposes. We share data only with licensed payment processors (for DANA, OVO, GoPay and QRIS transactions), fraud-prevention partners, and legal authorities where required by law. All partners are contractually bound to keep your information confidential.

Every DANA, OVO, GoPay and QRIS transaction is encrypted using SSL technology and processed through secure payment gateways. We never store your full card number or banking credentials on our servers. Withdrawals require identity verification tied to your registered payment method to ensure only you can receive funds.

If we detect unauthorised access to your account, we notify you by email or SMS within 24 hours. We'll guide you through password reset, review your account activity, and recommend security steps. We also notify relevant authorities where required by Indonesian data-protection law.

Yes. You can disable non-essential cookies in your browser settings or via our cookie consent banner when you first visit. Disabling them won't prevent you from logging in or playing, though you may see less personalised lobby recommendations. Session cookies (required for login) cannot be disabled without losing account access.